Shipping and Return Policies
Damage or Defects
We polish, inspect and photograph every piece prior to shipping. If you find damage or defects, please contact us immediately and we will make arrangements for the item shipped back to us. Please remember that most of our products use materials from nature. Nature produces stones and shells with character and charm, not defects!
If you decide to return an item that doesn't fit or you are simply not satisfied with, you must:
1.) Notify us via email within 48 hours after our postal tracking shows that you have received the delivery. We will provide you with a mailing address for the return.
2.) Return the item postmarked must within 5 days from the day you received the delivery.
3.) The item must show no sign of use and must have all tags attached and unaltered.
Once we receive the item and confirm the above, we will refund your payment method card in the full amount. If we find otherwise from the above, we will immediately contact you to resolve.
We highly recommend that you insure your return postage to the value of the item being returned and obtain a tracking number for the delivery. We do provide free shipping to you on orders over $75, however return postage will be your responsibility.
We don't want your holiday gifts to have the time to return expire while sitting under the tree! So on orders placed between December 1st and Christmas, we will use December 25th as your receive date. Then if you need to do a return, contact us by the Dec. 27th and ship back to us by the Dec. 30th.